Bespoke Britain

Frequently Asked Questions

We’ve collected a few of the more common questions our guests have all in one convenient place.

If you have any other questions, or even if you just want to chat through ideas, we would love to hear from you!

Are all your packages and experiences private?

Yes – this is the best way for our expert tour curators to show you around the many wonders of Britain on our premium experiences, and makes each one feel like a close friend is welcoming you personally!

Can I customise my experience?

Of course! At Bespoke Britain, we believe the guest is the most important aspect of any tour, and we pride ourselves in making sure each experience fits just right. All our packages allow a degree of flexibility and customisation, and we will be in touch with you after booking to ensure your tour is perfectly prepared.

Should you wish to go off script completely, we would be delighted to create something bespoke and unique for you.

I would prefer not to walk – what options are available?

Almost all our packages have the ability to select a premium privately chauffeured vehicle to fit your group size as an extra when booking online. For a small amount of packages, this option may not appear – simply get in touch with us to discuss options, and we would be happy to assist. Some of our packages include a premium privately chauffeured vehicle by default.

What’s included?

You can see exactly what’s included in your perfectly prepared package on the relevant booking page, but all our tours include a private expert guide, and don’t include Central London public transport or gratuities. Unless specified, food and drink is not included.

Are your tours suitable for children?

All our tours run well with children, and many of our guides have extensive experience with younger guests! We’ve also highlighted a selection of tours that are particularly popular with children, which you can find here.

Are your tours only in English?

We can arrange tours in most languages by request, although in some circumstances this may cost extra. Please do get in touch with us, and we would be happy to advise.

I have a large group – can I still book online?

We love to welcome larger groups, and want to give each enquiry the personal touch to ensure the best time possible! If you cannot select the correct group size online, simply get in touch with us to discuss options, and we would be happy to assist and advise.

What are your booking, cancellation, and refund policies?

We require a minimum 40% deposit paid to confirm a tour, with the remainder charged 30 days before the tour takes place.

If you choose to cancel your tour, you will receive a full refund up to 30 days before your tour takes place. Alternatively, we can offer credit to rearrange the tour for another date up to two years from your original booking. All refunds and credit will be less the cost of any attraction tickets already booked on your behalf. While our tours are nonrefundable with less than 30 days until they take place, we will still be able to offer credit.

You can find our full policies here.